Privacy policy

1) Overview

This Privacy Policy describes how Desi Mart collects, uses, discloses, and safeguards personal information when you visit or make a purchase from our website or interact with our services.

2) Information We Collect

We may collect:

  • Contact details (name, email, phone, address)
  • Order and payment information (handled by trusted payment processors)
  • Account credentials
  • Delivery preferences
  • Technical data such as IP address, device details, and browsing activity via cookies or similar technologies

3) How We Use Information

We use personal information to process orders, arrange delivery, provide customer support, personalize your experience, prevent fraud, improve our Service, and send service or promotional communications (where permitted).

4) Sharing & Disclosures

We do not sell or rent personal data. We may share information with service providers (e.g., payment gateways, delivery partners, IT vendors) to fulfill orders and operate the Service, and disclose information where required by law or to protect rights, property, or safety.

5) Cookies & Similar Technologies

We use cookies and similar tools to enable core functionality (e.g., cart, login) and to understand usage. You may control cookies through browser settings; however, some features may not function properly.

6) Data Security

We implement reasonable technical and organizational measures to protect personal data. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

7) Data Retention

We retain personal data for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.

8) Your Choices & Rights

You may request access, correction, or deletion of your personal data, or object to/limit certain processing, by contacting customercare@desimart.ae. We will respond in line with applicable laws.

9) Third‑Party Sites

Our Service may link to third-party websites. Their privacy practices are outside our control and are governed by their own policies.

10) Children’s Privacy

Our Service is not intended for children under the applicable legal purchasing age. We do not knowingly collect personal data from children.

11) International Transfers

If data is transferred outside the UAE by our processors or partners, appropriate safeguards will be applied according to applicable laws and contractual requirements.

12) Changes to this Policy

We may update this Privacy Policy from time to time. Changes become effective when posted on the Service.

13) Contact

Desi Mart Foodstuff Trading L.L.C.
Email: customercare@desimart.ae
Address: Bur Dubai, Al Mazrouei Bldg., Shop No. 05 & 06, Next to Sind Punjab Restaurant, Meena Bazar, Bur Dubai, UAE