Refund policy
1) General
Our goal is to ensure you are satisfied with every purchase. This policy explains when and how returns, exchanges, and refunds may be provided.
2) Timeframe & Proof of Purchase
Returns or exchanges must be requested within 7 days from purchase or delivery (as applicable) and accompanied by the original receipt/invoice and original packaging.
3) Condition of Items
Items must be unused, unopened, and in resaleable condition. We cannot accept returns of items that have been opened or used unless there is a verified quality issue.
4) Non-Returnable Categories (Hygiene & Safety)
For quality and safety reasons, we generally do not accept returns for:
- Fresh produce
- Chilled/frozen goods
- Meat/poultry/seafood
- Baby food
- Prepaid cards
- Newspapers/magazines
- Undergarments
Additional exclusions may apply where mandated by law or hygiene standards.
5) Promotional & Sale Items
Items sold as part of promotions, bundles, or clearance sales may be final sale and not eligible for return or exchange unless defective.
6) Quality Concerns on Opened Items
If an opened product appears defective or compromised in quality, please contact Store Management or email customercare@desimart.ae within 7 days with your receipt and details. We will assess and resolve per this policy and applicable law.
7) Refund Method
Approved refunds will be processed to the original payment method where possible. Cash refunds apply only to purchases originally paid in cash. Refunds for gift vouchers/coupons are not applicable.
8) Return Shipping / Collection
If a return is approved, we will advise the method for returning or collecting the item. Return shipping/collection charges may apply unless the item is defective or the wrong item was supplied.
9) Weight-Based Items
For items sold by weight, the final charge may vary based on the actual weight picked. Any adjustments will be reflected on your final invoice.
10) Contact
For assistance with returns or exchanges: customercare@desimart.ae