Terms of service

1) Welcome & Acceptance

Welcome to the online portal of Desi Mart Foodstuff Trading L.L.C. (“Desi Mart”, “we”, “us”, “our”). By accessing or using www.desimart.ae and any related pages or services (collectively, the “Service”), you agree to these Terms of Service. If you do not agree, please do not use the Service.

2) Site Content & Purpose

All information, text, images, audio‑visual materials, software and other items made available on the Service (collectively, “Content”) are provided to help customers browse, order, and receive products lawfully. Content is offered for convenience and informational purposes only.

3) Eligibility & Accounts

To create an account, you must provide accurate, current, and complete information and keep it updated. You are responsible for maintaining the confidentiality of your password and for all activities under your account. Notify us immediately of any unauthorized use.

4) Purchases & Payments

When placing an order, you may be asked for payment details and delivery information. You confirm that you are authorized to use the selected payment method and that the information provided is true and complete. By submitting payment details, you authorize us to share them with payment processors and providers to complete your order.

5) Pricing, Availability & Substitutions

Product descriptions, images, pricing, stock, and promotions may change without notice. Availability can vary at the time of picking. We may offer suitable substitutions if an item is unavailable; you can accept or decline substitutions as per options provided at checkout.

6) Delivery & Fees

A standard delivery fee may apply and will be shown at checkout. Delivery windows are estimates and may be affected by traffic, weather, or other external factors. For items sold by weight (e.g., produce, meat, cheese), the final payable amount may vary slightly based on actual weight.

7) Age-Restricted Items

We comply with applicable UAE laws. Age‑restricted products (if offered) will not be sold to persons under the legal purchasing age. We may request valid identification upon delivery.

8) Intellectual Property

The Service and all Content are protected by copyright, trademark, and other intellectual property laws. You may access the Service and print a single copy of pages for personal, non‑commercial use. Any other use—including reproduction, modification, distribution, or creation of derivative works—requires our prior written consent.

9) Third-Party Links

The Service may link to websites or services operated by third parties. We do not control or endorse those sites and are not responsible for their content, policies, or practices. Use of third-party sites is at your own risk.

10) Acceptable Use

You agree not to:

  • Post or transmit unlawful, defamatory, obscene, or offensive material
  • Upload malware or harmful code
  • Attempt to interfere with the Service’s operation
  • Collect or harvest personal data from the Service
  • Use the Service for illegal purposes
  • Breach any applicable laws or regulations

11) Accuracy, Errors & Updates

We strive for accuracy but do not guarantee that all Content—including prices, images, specifications, and availability—is error‑free. We may correct errors or update information at any time without prior notice.

12) Termination

We may suspend or terminate access to the Service, with or without notice, if you breach these Terms or for any other reason at our discretion. Upon termination, your right to use the Service ceases immediately.

13) Limitation of Liability

To the maximum extent permitted by law, Desi Mart and its officers, employees, agents, and affiliates are not liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits or data, arising from your use of or inability to use the Service.

14) Disclaimer

The Service is provided on an “as is” and “as available” basis without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non‑infringement. We do not warrant that the Service will be uninterrupted, secure, error‑free, or free of harmful components.

15) Governing Law

These Terms are governed by the laws of the United Arab Emirates. If any provision is found invalid or unenforceable, the remaining provisions will continue in full force.

16) Changes to Terms

We may update these Terms from time to time. Material changes may be notified on the Service. Your continued use of the Service after changes take effect constitutes acceptance.

17) Contact

Desi Mart Foodstuff Trading L.L.C.
Email: customercare@desimart.ae
Address: Bur Dubai, Al Mazrouei Bldg., Shop No. 05 & 06, Next to Sind Punjab Restaurant, Meena Bazar, Bur Dubai, UAE